Privacy Policy

Effective Date: 10th April 2025

Your privacy is important to us. This Privacy Policy explains how Customer Care Pune collects, uses, and protects the personal information you provide when using our website and services.

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1. Information We Collect

We may collect the following types of personal information:

• Name
• Phone number
• Email address
• Service address
• Appliance details (brand, model, issue)
• Any other information you voluntarily provide during booking or communication

We collect this data when you:

• Book a service through our website or by phone
• Contact us via email or WhatsApp
• Leave a review or feedback

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2. How We Use Your Information

We use your information to:

• Confirm and schedule appointments
• Provide repair and maintenance services
• Communicate service updates or delays
• Send invoices or payment reminders
• Improve our customer experience and support

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3. Information Sharing

We do not sell or rent your personal data to any third parties.

We may share your information only with:

• Our in-house or verified partner technicians (only relevant details needed for service)
• Payment service providers (only if applicable)
• Authorities, if legally required

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4. Data Protection

We take appropriate steps to protect your personal data, including:

• Limiting access to authorized personnel only
• Using secure methods for storing and transmitting data
• Never asking for sensitive information like passwords, OTPs, or card PINs

However, please note that no method of data transmission over the internet is 100% secure.

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5. Cookies and Tracking

Our website may use cookies to:

• Improve user experience
• Track website traffic and performance

You can choose to disable cookies in your browser settings, although this may affect how some features work.

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6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your data
• Request deletion of your data (subject to legal and operational requirements)

To make such a request, contact us using the details below.

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7. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for their privacy practices. We recommend reading their privacy policies separately.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Continued use of our services means you accept the updated policy.

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9. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy:

📞 Phone
📧 Email
🌐 Website: www.CustomerCarePune.com